Posts Tagged ‘success’

A Contrast in Customer Service

Think about some of the contrast in customer service you’ve experienced. You’ve probably had extremes from great to lousy. In the postings Customer Service-It Really Matters, Managing Customer Relationships, Is This Good for Customers?, and Listen to the Customer I touched on this, but here I want to present a picture of both good and bad experiences to help drive home the point that how you treat your customers really matters. Read the rest of this entry »


Stay the Course

Throughout life we hear people say for us to stay the course. For small business that is extremely important. So, continuing the thoughts of an earlier post Don’t Let Failure Stop You let’s look at being persevering.

An Example

The phrase stay the course is commonly used in war time meaning to finish what was started in spite of any hindrances and difficulties. It is really a mindset that Read the rest of this entry »


Don’t Let Failure Stop You

We all experience failures. In business, just as in our personal life, what we do with the failures matters more than the actual failures.

Failure Is a Certainly

No matter how well we plan and execute, there are times when we will simply fail. Accept it and get on with the show. In other words, Read the rest of this entry »


Mutual Failure or Mutual Success?

If you have worked long you have likely seen a case where two individuals or departments within the same company appeared out to destroy one another. It is actually an easy trap to get caught in. Back during the Cold War between the U.S. and its allies with the USSR there was a phrase “Mutually Assured Destruction” (MAD for short). Essentially the idea served as a deterrent to both sides from launching a nuclear attack on the other as it was believed that in the end they both would be destroyed. Sometimes in business this MAD idea seems to be in play, except that it Read the rest of this entry »


Surviving Change

Change is one of things we seem to either love or hate. Listen to some of these phrases about change. The Times They Are a-Changin (song by Bob Dylan), “Change or Die”, “The Only Thing That Is Constant Is Change.” (Quote by Heraclitus, Greek Philosopher), and “Money and success don’t change people; they merely amplify what is already there” (Quote by Will Smith). Obviously these are just a few statements about change, but they do illustrate four important things about change.

  1. Change inevitable, so embrace it (See Change or Become Irrelevant)
  2. Change is essential (see We’re Making Money – So Why Change?)
  3. Change is continuous (See Ready for Some Change?)
  4. Change test our character (See The High Price of Integrity)

Change is Inevitable

There is a humorous quote by Albert Einstein that says Read the rest of this entry »


What is Business Success?

Is your business successful? How do you know whether it is or isn’t? First, you need to know what success looks like.

Traditional Definition of Success

Traditionally we tend to think of success along the lines of achieving goals, obtaining wealth, favorable outcome, or something similar. We even refer to someone who has done this as a success. Let’s look a little closer.

Some Examples

In sports the pinnacle of success is winning a national title, a championship, or a medal such as the gold medal in the Olympics. In business we might consider success as Read the rest of this entry »


Get Unstuck

It happens to all of us at some point. We seem to be frozen, unable to move forward. Here are some thoughts on overcoming that.


In her terrific book, Mindset, Carol S. Dweck, Ph.D presents a detailed discussion of the impact of mindsets. One of the things I look for when deciding Read the rest of this entry »


Old is New

If you have been around a while, you’ve had the opportunity to see a number of products some and go. By go I don’t necessarily mean they no longer exist, but just that their popularity has dramatically decreased.

Some Examples

Do you remember Tickle Me Elmo, Cabbage Patch Dolls, Pet Rocks, Hula Hoops, Yo-Yo’s, and Beanie Babies? While these products still exist, all have seen better days as to their popularity. The point is that each had its day. For example, there was a time Read the rest of this entry »


Employee Development

Your company has experienced growth and as a result you now find yourself facing new challenges. If you are like many business owners and managers, you may be wondering if the employees you have are up to the challenge.

How Have You Prepared for This Moment?

Think back over the time your company has existed. When did you hire each employee? Have you been deliberate in training them? Have you given them responsibilities that Read the rest of this entry »


What’s Your Mindset?

In my blog post of nearly a year ago, Forget the Macro Economy | Think Micro I made the case that there are some things we cannot control, like the macro-economy, and others we have at least some if not a lot of control, such as the micro-economy. The point I was trying to make was that we waste our time fretting obsessively about things we do not and cannot control. Note, I’m not saying to be unaware of the macro-economy. After all, we have to operate in it. But, we cannot afford to get stuck worrying about this and are better served by focusing on what we can control.

How do you do that?

The first thing I suggest is to be highly selective about Read the rest of this entry »


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