Posts Tagged ‘relationships’

Making a Positive Impact

Have you ever thought about the people who have impacted you positively and how you impact others? Have you ever noticed that some people have a knack for making a positive impact on others?

A Look Back

Take a moment to look back over your life and see if you can identify those people who have had the greatest impact on your life. It could be Read the rest of this entry »

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Employee Ideas

Have you ever worked at a place where just a few people made all the decisions? Those people are missing out on a great opportunity. Employees can surprise you. Sometime employee ideas make a big difference. I touched on employee needs a little in the postings 4 Wants and Needs of Employees, Employee Development, and Employees Need More Than a Paycheck. Now I want to say some more about the specific issue of employee ideas and the value of them. Read the rest of this entry »

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3 Reasons to Delegate

There is a debate that has existed for probably as long as business has existed; whether to delegate or not. I personally believe there are a number of reasons to delegate, with a caveat. With that said let’s look at some reasons to delegate.

You Can’t Be Everywhere

Unless you are omnipresent like God (which none of us are), then you cannot be everywhere. That by default means you cannot make Read the rest of this entry »

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Integrity | A Business Essential

I’m amazed at the number of companies I hear about who have caused customers, employees, and suppliers immense financial pain because of a lack of integrity. Think about the housing bubble and the financial fiasco creating with the collapse of the sub-prime housing market and the bundled loans. What about the Madoff Ponzi scheme? How many people were hurt there?

Trustworthy and Dependability

In the posting Talk to Your Vendors we looked briefly at Read the rest of this entry »

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Listen to the Customer

Ever sensed you weren’t really being listened to? In the communications cluttered world we live in, listening often seems to be a lost art. If you haven’t experienced this it would be highly unusual. Whether on the personal level or in business, it helps to view the questioner as a customer. If we don’t understand the question, how can we hope to provide excellent customer service? We must listen to the customer.

An Example

A personal experience that immediately comes to mind is a time when I attempted to ask a question just to get some clarification about Read the rest of this entry »

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Think Outside the Box | What Box?

When you here the phrase, “think outside the box” what comes to mind?

You Want What?

I’ve heard people say they want to hire someone who can think outside the box or that they themselves are outside the box thinkers. But that raises the question, “What is this box we’re talking about?”

The Artificial Box

Perhaps you’ve heard the quote credited to George Bernard Shaw, “People who say it cannot be done should not interrupt those who are doing it.” In other words, those who Read the rest of this entry »

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Agile Employees | Agile Company

The business environment is changing at an unprecedented rate, and a rate that is accelerating. There are underlying reasons and also ways to address this. It really is a case where a business either changes or gets left behind, eventually dwindling to irrelevance. By irrelevance I don’t mean a small business. A small business can be a significant player in a specific market, especially Read the rest of this entry »

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Mutual Failure or Mutual Success?

If you have worked long you have likely seen a case where two individuals or departments within the same company appeared out to destroy one another. It is actually an easy trap to get caught in. Back during the Cold War between the U.S. and its allies with the USSR there was a phrase “Mutually Assured Destruction” (MAD for short). Essentially the idea served as a deterrent to both sides from launching a nuclear attack on the other as it was believed that in the end they both would be destroyed. Sometimes in business this MAD idea seems to be in play, except that it Read the rest of this entry »

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Responding to Unmet Expectations

One of my favorite books of all time is Telling Yourself the Truth by William Backus and Marie Chapian. Essentially the book addresses how we so often tell ourselves things that upon closer examination simply are not true. One particular thing discussed is telling our self lies when someone fails to meet our expectations. Unfortunately this is an easy trap to fall into because we are so often unaware of our self-talk. This leads to something in business that we often do not comprehend. Below is a rather extreme example. Read the rest of this entry »

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What is Business Success?

Is your business successful? How do you know whether it is or isn’t? First, you need to know what success looks like.

Traditional Definition of Success

Traditionally we tend to think of success along the lines of achieving goals, obtaining wealth, favorable outcome, or something similar. We even refer to someone who has done this as a success. Let’s look a little closer.

Some Examples

In sports the pinnacle of success is winning a national title, a championship, or a medal such as the gold medal in the Olympics. In business we might consider success as Read the rest of this entry »

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