Posts Tagged ‘relationships’

Hiring versus Training

Should you hire new employees or train existing employees? This is really a trick question. Why? Well, there is no actual right or wrong answer as the hiring versus training decision depends largely on the actual situation. Read the rest of this entry »

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Is it Urgent?

Everyone at some time feels the pressure to do something that either they or someone else has deemed urgent. But is it urgent?

Some Background

In the posting Triage for Business Issues we looked at how we use our time with a diagram based on Stephen R. Covey’s book The 7 Habits of Highly Effective People. The diagram has four quadrants as follows:

  1. Urgent and Important
  2. Not Urgent but Important
  3. Urgent but Not Important
  4. Not Urgent and Not Important

Amazingly many people manage to Read the rest of this entry »

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Excess Information

Information is vital to any business, but just how much can you process and make useful? In the past few years a couple of phrases have been tossed about concerning the information people are receiving. One is TMI, which stands for Too Much Information. The other is Information Overload. Interestingly, the issue of excess information exists at the same time that people also struggle to get Read the rest of this entry »

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Business Thankfulness

As we approach another Thanksgiving, I want to pause from typical business thought and think about how we can demonstrate business thankfulness. A few years ago I wrote in Thankful or Worried? about the attitude we take. In essence I was touching on whether we were thankful or worried as to where we were in life. Now I want to confine that to business

What’s Good and Right?

Take a close look at your business. At first you may be distracted by the things that Read the rest of this entry »

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Making a Positive Impact

Have you ever thought about the people who have impacted you positively and how you impact others? Have you ever noticed that some people have a knack for making a positive impact on others?

A Look Back

Take a moment to look back over your life and see if you can identify those people who have had the greatest impact on your life. It could be Read the rest of this entry »

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Employee Ideas

Have you ever worked at a place where just a few people made all the decisions? Those people are missing out on a great opportunity. Employees can surprise you. Sometime employee ideas make a big difference. I touched on employee needs a little in the postings 4 Wants and Needs of Employees, Employee Development, and Employees Need More Than a Paycheck. Now I want to say some more about the specific issue of employee ideas and the value of them. Read the rest of this entry »

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3 Reasons to Delegate

There is a debate that has existed for probably as long as business has existed; whether to delegate or not. I personally believe there are a number of reasons to delegate, with a caveat. With that said let’s look at some reasons to delegate.

You Can’t Be Everywhere

Unless you are omnipresent like God (which none of us are), then you cannot be everywhere. That by default means you cannot make Read the rest of this entry »

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Integrity | A Business Essential

I’m amazed at the number of companies I hear about who have caused customers, employees, and suppliers immense financial pain because of a lack of integrity. Think about the housing bubble and the financial fiasco creating with the collapse of the sub-prime housing market and the bundled loans. What about the Madoff Ponzi scheme? How many people were hurt there?

Trustworthy and Dependability

In the posting Talk to Your Vendors we looked briefly at Read the rest of this entry »

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Listen to the Customer

Ever sensed you weren’t really being listened to? In the communications cluttered world we live in, listening often seems to be a lost art. If you haven’t experienced this it would be highly unusual. Whether on the personal level or in business, it helps to view the questioner as a customer. If we don’t understand the question, how can we hope to provide excellent customer service? We must listen to the customer.

An Example

A personal experience that immediately comes to mind is a time when I attempted to ask a question just to get some clarification about Read the rest of this entry »

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Think Outside the Box | What Box?

When you here the phrase, “think outside the box” what comes to mind?

You Want What?

I’ve heard people say they want to hire someone who can think outside the box or that they themselves are outside the box thinkers. But that raises the question, “What is this box we’re talking about?”

The Artificial Box

Perhaps you’ve heard the quote credited to George Bernard Shaw, “People who say it cannot be done should not interrupt those who are doing it.” In other words, those who Read the rest of this entry »

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