Posts Tagged ‘human resources’

A Contrast in Customer Service

Think about some of the contrast in customer service you’ve experienced. You’ve probably had extremes from great to lousy. In the postings Customer Service-It Really Matters, Managing Customer Relationships, Is This Good for Customers?, and Listen to the Customer I touched on this, but here I want to present a picture of both good and bad experiences to help drive home the point that how you treat your customers really matters. Read the rest of this entry »


Hiring versus Training

Should you hire new employees or train existing employees? This is really a trick question. Why? Well, there is no actual right or wrong answer as the hiring versus training decision depends largely on the actual situation. Read the rest of this entry »


Confidential Information

How we designate information as confidential and maintain this confidentiality is often overlooked. Yet confidential information needs two things: accessibility to those who need it and protection from those who don’t.

What Needs to Be Confidential?

I suggest that we work backwards in this process. That is, start with Read the rest of this entry »


Big Communication Problem

A recent conversation caused me to pause and think about a reason for much of the discord we experience in business. It is a big communication problem we’ve all experienced whether we realize it or not. Not only have we experienced it, we’ve been on both sides of it. What am I talking about? Simply put, Read the rest of this entry »


Employee Ideas Revisited

Have you ever worked at a place where all decisions were top down ones and employee ideas were ignored? On the other hand, perhaps you are managing a company that operates this way. Companies that do this put themselves at a distinct disadvantage.

Nobody Knows it All

By cutting off employee input management is limiting the knowledge they have to make decisions. They are effectively shutting down Read the rest of this entry »


Dangers of Keeping Employees Uninformed

Do the employees in your company know the things they need to know? Not the things required for performing their job, mind you, but the things that help them understand where the company is headed and how their roles fit into the overall plan. One of the dangers of keeping employees uninformed is that they will Read the rest of this entry »


Making an Impact

How often have you heard people say they want to live in such a way that they know they are making an impact? This thought probably is one of the most common ones people have. We all want to think we are significant and are leaving a lasting impact. Read the rest of this entry »


Making a Positive Impact

Have you ever thought about the people who have impacted you positively and how you impact others? Have you ever noticed that some people have a knack for making a positive impact on others?

A Look Back

Take a moment to look back over your life and see if you can identify those people who have had the greatest impact on your life. It could be Read the rest of this entry »


Employee Ideas

Have you ever worked at a place where just a few people made all the decisions? Those people are missing out on a great opportunity. Employees can surprise you. Sometime employee ideas make a big difference. I touched on employee needs a little in the postings 4 Wants and Needs of Employees, Employee Development, and Employees Need More Than a Paycheck. Now I want to say some more about the specific issue of employee ideas and the value of them. Read the rest of this entry »


The Micromanager

Have you ever been in a situation where the person you reported to tried to tell you how to do everything? How did you handle it? The micromanager is someone that is frequently encountered by employees at all levels.

Some Clarification

When I say micromanager I am not referring to someone who makes sure that their employees are doing what they are hired to do and have clear guidelines for their role. That is normal and healthy. I am also not talking about Read the rest of this entry »


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