Posts Tagged ‘communication’

Responding to Unmet Expectations

One of my favorite books of all time is Telling Yourself the Truth by William Backus and Marie Chapian. Essentially the book addresses how we so often tell ourselves things that upon closer examination simply are not true. One particular thing discussed is telling our self lies when someone fails to meet our expectations. Unfortunately this is an easy trap to fall into because we are so often unaware of our self-talk. This leads to something in business that we often do not comprehend. Below is a rather extreme example. Read the rest of this entry »


Have a Lean Business

Have you ever tried to lose weight? If so your experience may have ranged from easy to difficult. When it comes to reducing costs a business may have a similar experience. By costs I’m referring to both product cost and expenses. Why do some businesses find it easy to reduce costs while others struggle and eventually stop trying?

Think Lean and Communicate It

Like losing weight reducing costs starts with Read the rest of this entry »


The Messenger Matters

A Modern Day Response

You have undoubtedly heard the expression, “Don’t shoot the messenger.” This is a play on words of the practice in the middle ages of a king or queen having a messenger killed if they did not like the message. Thankfully we no longer kill the messenger, but we have our own version of it.

A Personal Experience

I remember a time quite a while ago when I could not get the needed information from Read the rest of this entry »


Employees Need More than a Paycheck

Have you ever heard a boss say to an employee, “With what I pay you I expect more”? While I certainly understand this idea, a form of this question can be asked in the other direction. Before any small business owners or managers get upset with that idea, please allow me to elaborate.

A Common Scenario

Although not as prevalent as in the past, there are still managers who Read the rest of this entry »



In a recent posting Be Different I looked at the need to be willing to take a different path from others. The point was that we cannot just blindly do what everyone else does. That was not intended to say that we always act differently, but only as a warning that we all need to be careful about what habits we adopt.

But Then There is Consistent

Despite the need to be willing to be different, that does not imply that we can constantly be doing things a different way. For the most part, customers want to know Read the rest of this entry »


3 Fallacies about a CFO

If you are a business owner you likely have either a full or part-time CFO or Controller. Fallacies can prevent you from getting the most from this person? Having filled these roles as both a full-timer and a part-timer, I can tell you from experience that there is a high likelihood that you don’t need someone full time to fulfill either of these roles. See Spend Wisely – Go Part-Time for more on this. Regardless of whether this person is full or part-time, Read the rest of this entry »


Simplified Management Accounting

If you are not specifically an accountant but have responsibility for managing profit, what should you know about management accounting? Before we get into this, let’s first look at a definition.

Management Accounting

First let’s get a working definition of management accounting.  In a nutshell it is the providing to and use of accounting information by management. It is important to realize this information may be used by both those with an accounting background and those without that background. Therein lays the problem that should be Read the rest of this entry »


Managing Your Day

Time; it’s one of those things we all wish we had more of. But is time really the issue, or is it something else?

Insight from Another

“Either you run the day or the day runs you.” – Jim Rohn. I think Rohn has identified the real issue, that being how we make use of the time we have. Time is something we cannot control. It passes whether we like it or not.

“You may delay, but time will not.” – Benjamin Franklin.

Both John Rohn and Benjamin Franklin are really talking about the same thing.

Task Management

Here I am not talking about task management is the sense we normally think of a task. offers the following definition of task:

Task :a definite piece of work assigned to, falling to, or expected of a person; a duty, or any piece of work, or a matter of considerable labor or difficulty. It also offers some other definitions, but in general they all are similar to the ones above.

This is pretty much how most of us think when we hear Read the rest of this entry »


Are You Really Listening?

I suspect most of us think we are good listeners, but are we really listening to what others are saying. There are several things that are critical to being a good listener. In a prior blog (see Are You Listening) some issues associated with listening were discussed. Let’s expand on these


Everyone makes assumptions. To some extent this can be helpful, but when it comes to listening this can be a handicap. Consider these assumptions that we Read the rest of this entry »


Why Are You in Business?

Have you ever stop to consider the question as to why are you in business? Typically the answer to that question is something like, “I was tired of working for and making money for other people” or “I wanted to be independent” or “I thought I could make more money with my own company.” While all of these may be valid, I believe each of them leave a business owner exposed to Read the rest of this entry »


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