Screaming Makes it Worse

Nobody likes to be yelled at. When trying to resolve a conflict or problem screaming makes it worse.

Employee Motivation

If you are a business owner or manager you may have an employee that it seems can never do things the way you want. As a result do you get mad and start shouting at them? I suspect almost all managers have at some point done that. But now look at it from the eyes of the employee. How does it make you feel when someone yells at you? Do you feel motivated to improve or do you really have a desire to retaliate in kind? I know having a boss scream at me never created a desire to improve. That does not mean that I began to slack off, rather it meant it took a little time to regroup and put their attitude out of my mind and generate my own motivation. I’ve had two bosses over the years that could never seem to grasp that when there was an issue to address screaming makes it worse. The truth is their screaming caused broken communications.

A Better Option

Let me move to a situation with an old client who seemed to think every one of his employees was stupid. In fact, he said as much in the way he talked about them. He would fuss, and cuss, and scream but to no avail. In fact, even his managers avoided him like the plague, only engaging him in conversation when absolutely unavoidable. But, how productive was that for him. In essence his behavior shut him off from very valuable input so that many of his decisions were shortsighted as he was missing key information.

Even as a consultant for this individual I learned to be very deliberate in how I interacted with him. He seemed incapable of being trusted to consistently respond to people in a congenial tone. It was a classic case of walking on egg shells, not knowing what would generate the next explosion. In essence, he was his own worst enemy. Even years later when I happened to run across one of his former employees, based on their comments, it was clear they were still smarting from his verbal abuse. He was a classic example of the truth that screaming makes it worse. Incidentally, it is not just volume that I am referring to here. The same thing can be done with such practices as ridiculing others (especially in front of others), trashing their ideas, or simply ignoring them.

What about you? Do you struggle with getting angry and screaming at people? Do people you work with do this? If either of these is true it may be time to take some corrective action. If you are the screamer perhaps you can talk to your employees, let them know you are aware of the problem, and assure them you are working on it and value their help in improving. If you are the employee then maybe it is time for a heart-to-heart with the screamer. If they simply refuse to acknowledge the problem that may be an indication it is time to move on. Life is too short to be verbally abused.

If you want to know more, contact AimCFO – Contact

As always, your comments are welcomed.

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