Posts Tagged ‘integrity’

Be Honest with Customers

Good service requires that you be honest with customers even if it means you may lose some sales. Yet, despite this requirement some companies simply are unable to tell a customer that they cannot help them with their needs or even lie to get the business. I say requirement because Read the rest of this entry »

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Avoid Critical Critics

Like it or not, we all need people to offer advice and feedback. Part of this advice involves critiquing our plans and actions. Be careful who does this.

Good Criticism

By good criticism I do not mean just what we want to hear. In fact, there will be times when good critics offer advice that is Read the rest of this entry »

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Don’t Repeat the Past

In business or any endeavor the past should remain just that; the past. You’ve likely heard the quote by Sara Shepherd, “Those who forget the past are doomed to repeat it” or one of many variations from numerous other individuals. Let’s think about the implications. Read the rest of this entry »

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Unethical Financial Practices

Are you a business owner, manager, any employee whose business financial practices are unethical? You may hate that question or find it insulting, but here are some things to think about. In the posting Is That Really the Truth? I touched on why truth matters so much. Now let’s look a little more at that.

Some Financial Background

I was prompted to write this article by my conversations with other people who were dealing with clients wanting to use questionable practices. The details are not what matters here. What does matter is Read the rest of this entry »

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Integrity | A Business Essential

I’m amazed at the number of companies I hear about who have caused customers, employees, and suppliers immense financial pain because of a lack of integrity. Think about the housing bubble and the financial fiasco creating with the collapse of the sub-prime housing market and the bundled loans. What about the Madoff Ponzi scheme? How many people were hurt there?

Trustworthy and Dependability

In the posting Talk to Your Vendors we looked briefly at Read the rest of this entry »

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Talk to Your Vendors

Ever found your company unable to get products to sell or services needed to operate? If so, you’re not alone, but it is not hopeless.

Don’t Keep Me in the Dark

Probably one of the worse things you can do in dealing with vendors is to not keep them apprised of Read the rest of this entry »

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Surviving Change

Change is one of things we seem to either love or hate. Listen to some of these phrases about change. The Times They Are a-Changin (song by Bob Dylan), “Change or Die”, “The Only Thing That Is Constant Is Change.” (Quote by Heraclitus, Greek Philosopher), and “Money and success don’t change people; they merely amplify what is already there” (Quote by Will Smith). Obviously these are just a few statements about change, but they do illustrate four important things about change.

  1. Change inevitable, so embrace it (See Change or Become Irrelevant)
  2. Change is essential (see We’re Making Money – So Why Change?)
  3. Change is continuous (See Ready for Some Change?)
  4. Change test our character (See The High Price of Integrity)

Change is Inevitable

There is a humorous quote by Albert Einstein that says Read the rest of this entry »

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What is Business Success?

Is your business successful? How do you know whether it is or isn’t? First, you need to know what success looks like.

Traditional Definition of Success

Traditionally we tend to think of success along the lines of achieving goals, obtaining wealth, favorable outcome, or something similar. We even refer to someone who has done this as a success. Let’s look a little closer.

Some Examples

In sports the pinnacle of success is winning a national title, a championship, or a medal such as the gold medal in the Olympics. In business we might consider success as Read the rest of this entry »

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What You Say Matters

A Bad Experience

Recently I was shopping for a gift. What the gift was makes no difference. It was, however, something that was relatively expensive and needed to be researched carefully to be certain the purchase was a wise one.

I went in a store that shall remain nameless and became interested in a particular model. The price was excellent, but still it made sense Read the rest of this entry »

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Are You Selling Snake Oil?

You may have heard that a person’s decision to buy something is at the core an emotional decision. I know none of us want to admit to that. We all think we are different from everybody else. But we’re not. Think about it. Have you ever bought anything and later looked back and realized that the so-called “rational reasoning” you though you used when you made your decision to buy was actually somewhat irrational? Now consider purchases you have made that still seem like good ones. If it has been a while since the purchase, you even then may be able to see that you really didn’t make your decision in a completely rational manner. In fact, there is a good possibility that shortly after committing to the purchase you began to rationalize it in your mind. That probability is even greater if someone questions the wisdom of your purchase decision.

It’s Only Human

Give yourself a break. Everyone does this to some extent. Yes, we may go through the process of trying to weigh the pros and cons of a purchase decision, but eventually it is emotion that tips the scales one way or the other. But, knowing this, do we as business people have an obligation that we may not have considered.

Is it Snake Oil?

When we are trying to get others to buy our products or services, do we have an obligation Read the rest of this entry »

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