Posts Tagged ‘expectations’

Managing a Vendor

Management involves more than just internal company activity. It is important to be deliberate about managing relationships with both customers and vendors.

Terms and Payment

Every vendor, whether of products or services, has terms of doing business. It is in the best interest of a company to comply with these terms as closely as possible. If you know that your payment is going to be late, do not hesitate to tell a vendor. Though they may not like being paid late, they will appreciate the communication, particularly if Read the rest of this entry »

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What Do You Do Well?

Whether we consciously think about it or not, nobody has all the answers and skills needed to successfully run a business. In an earlier blog, The Know It All, I discussed the frustration of working with someone who is a know-it-all. Likely, we all have encountered someone like this.

We are All Unique Individual

Each person brings a unique blend of personality, skills, talents, abilities, gifts, and passions to the table. It is the responsibility of management to Read the rest of this entry »

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Are You Selling Snake Oil?

You may have heard that a person’s decision to buy something is at the core an emotional decision. I know none of us want to admit to that. We all think we are different from everybody else. But we’re not. Think about it. Have you ever bought anything and later looked back and realized that the so-called “rational reasoning” you though you used when you made your decision to buy was actually somewhat irrational? Now consider purchases you have made that still seem like good ones. If it has been a while since the purchase, you even then may be able to see that you really didn’t make your decision in a completely rational manner. In fact, there is a good possibility that shortly after committing to the purchase you began to rationalize it in your mind. That probability is even greater if someone questions the wisdom of your purchase decision.

It’s Only Human

Give yourself a break. Everyone does this to some extent. Yes, we may go through the process of trying to weigh the pros and cons of a purchase decision, but eventually it is emotion that tips the scales one way or the other. But, knowing this, do we as business people have an obligation that we may not have considered.

Is it Snake Oil?

When we are trying to get others to buy our products or services, do we have an obligation Read the rest of this entry »

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Check Your Assumptions

Assume your business is just humming along. There are no major problems, yet you sense that things could be better. You’ve noticed that things are not working exactly as planned – oh, again nothing major, but just little breakdowns. On top of that, there is beginning to be a loss of camaraderie and disagreements that never seem Read the rest of this entry »

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Autonomy–Your Employees Deserve Some

In the blog, 4 Employee Wants and Needs, I discussed respect, communication, expectations and autonomy as critical issues for employees. I went into more depth on respect in Respect–A Great Starting Point. I looked at communication in Communication–People Thrive On It. A third element, expectations was discussed in Expectations–People Can’t Read Your Mind. Now let’s look at the last item in the list, autonomy, which brings it all together.

Why Does Autonomy Bring It All Together!

Here are four questions for you:

  1. Have you ever worked for someone who constantly micromanaged you, looked over your shoulder, questioned your every action, and continuously intervened to make sure you did everything exactly as they would?
  2. If the answer to question 1 is yes, how did that make you think and feel?
  3. Again, if the answer to number 1 is yes, did you start to wonder just why you were needed?
  4. Assuming the yes answer, did this eventually change the way you approached your work and damage your attitude?

In those four questions is the clue to why autonomy brings it all together.

People Are Not Dummies

Let’s assume that you have Read the rest of this entry »

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Expectations–People Can’t Read Your Mind

In the blog, 4 Wants and Needs of Employees, I discussed respect, communication, expectations and autonomy as critical issues for employees. I went into more depth on respect in Respect–A Great Starting Point. I looked at communication in Communication–People Thrive On It. Here I will talk about the third element, expectations.

Whenever we hire a new employee or promote someone, we generally Read the rest of this entry »

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Communication–People Thrive On It

In the blog, 4 Wants and Needs of Employees, I mentioned communications as one of the key issues for employees. I went into more depth on respect in Respect–A Great Starting Point. Now let’s take a closer look at the issue of communication.

All of us have found ourselves in one of the following situations. Either we Read the rest of this entry »

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Respect–A Great Starting Point

I touched briefly on respect in a prior blog, 4 Wants and Needs of Employees, but here I want to go deeper into the issue of respect.

The late comedian, Rodney Dangerfield was noted for his routines in which he used the phrases, “I don’t get no respect!“, “No respect, no respect at all… that’s the story of my life” or “I get no respect, I tell ya“. Actually, he was considered by many a respected comedian, but his routines expressed the frustration many people have on a daily basis. He would tell made up stories to show the supposed lack of respect he experienced. But, if you listen very carefully, you will realize that comedy is not far from the reality of many.

But, Don’t We Earn Respect?

It is indeed true that much Read the rest of this entry »

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4 Wants and Needs of Employees

Are you a business owner or manager who sometimes wishes you had no employees? This is a common feeling when confronted with employees who seem like they cause more problems than they solve, consistently underperform, or just seem to be going through the motions without really becoming engaged in their roles.

Is It Really the Employee?

If you are experience any of the above issues, stop for a moment to consider Read the rest of this entry »

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