Posts Tagged ‘customers’

Be Cautious in Your Assumptions

Assumptions make it more efficient to operate but also can harm results, so it pays to be cautious in your assumptions. Read the rest of this entry »

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Stop Learning at Your Own Peril

Learning is a never-ending endeavor. Either your deliberately learn or you stop learning at your own peril. In the blog Be Willing to Experiment I discussed the important of accepting that change occurs and being the catalyst for the change we desire. Continuous learning is part of the process of being a catalyst for favorable change. Read the rest of this entry »

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Be Honest with Customers

Good service requires that you be honest with customers even if it means you may lose some sales. Yet, despite this requirement some companies simply are unable to tell a customer that they cannot help them with their needs or even lie to get the business. I say requirement because Read the rest of this entry »

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Keep Communications with Customers Open

Have you ever wondered why you lose customers when you thought the products you offered were exceptional as was your service? Maybe you’re not seeing, hearing or thinking the same thing as your customers. Read the rest of this entry »

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Stop Giving Away Sales

So, are your sales are right where they should be or even better? Is that an accurate picture? It may be you need to stop giving away sales?

But, Isn’t a Sale a Sale?

It is easy to get excited when we see good or great sales numbers being reported. However, unless Read the rest of this entry »

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Where is the Cash?

Occasionally when I’ve first started with a new client I find myself wondering “where is the cash?” This is especially true when they are fairly profitable.

It’s There, But Where?

Unless there is theft, the cash is there somewhere. Unfortunately I’ve also seen situations Read the rest of this entry »

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Focus on Staying Current

You’ve probably heard that your stress level can by reduced by decluttering. Part of that decluttering involves getting current on activities. But after decluttering, then what?

Picture This

Most of us have the experience of having looked at a closest, garage, basement or desk that was cluttered. It can be Read the rest of this entry »

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Unfocused Business

If you’ve ever tried to convince someone of the merits of your business idea, then you may have experienced the pitfalls on an unfocused business. If you adequately thought things through in advance you may have avoided that unfortunate experience.

What Am I Talking About?

Many of you have probably watched the TV show where entrepreneurs Read the rest of this entry »

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Business Depends on Truth

We live in an age where information spreads quickly. Unfortunately, much of it is not true. Yet, business depends on truth. To what am I referring?

This Lie Won’t Really Hurt Anyone

It is common in the business world, as in private life, for people to lie to accomplish some purpose. It could be as simple as making claims about a product being offered that at a minimum stretch credibility and at the worst are complete fabrications. Yet, a business may attempt to justify this by Read the rest of this entry »

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Who is My Customer?

When I look at some businesses I sometimes think they have never considered the basic question, “who is my customer?”

My Customer is Everybody!

Some businesses think everybody is their customer, but the truth is not even Walmart can say that. Some people simply will not shop there. But, let’s get back to your small business. You are Read the rest of this entry »

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