Posts Tagged ‘customer service’

Listen to the Customer

Ever sensed you weren’t really being listened to? In the communications cluttered world we live in, listening often seems to be a lost art. If you haven’t experienced this it would be highly unusual. Whether on the personal level or in business, it helps to view the questioner as a customer. If we don’t understand the question, how can we hope to provide excellent customer service? We must listen to the customer.

An Example

A personal experience that immediately comes to mind is a time when I attempted to ask a question just to get some clarification about Read the rest of this entry »

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Price Is Not Everything

It can make a lot of sense to be a value shopper. In spite of that, there are times when it may not be the best idea. Here are a few thoughts on why you might not want price to be your sole deciding factor on a purchase. Read the rest of this entry »

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Is This Good for Customers?

How often do you find yourself asking about a company, “Why in the world did they do this?” Here is an example of what I mean. I recently was dealing with an auto problem related to the electrical system. Because of the unusual engineering of the car, a special and fairly expensive test Read the rest of this entry »

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Principle Based Decisions

Do you have a method of making decisions in your business? That may sound like a silly question, but it’s not.

Everybody Has Their Own Way

The difficulty with making decisions for a company arises largely from the different approaches people use. There are those who make decisions largely on an emotional basis, those who use analysis, those who look at how others have made decisions and people who make principle based decisions. Let’s take a brief look at each method.

Emotion Based Decisions

This is one that is easy to fall into but has considerable shortcomings. Just examine your personal life. How many times in the heat of the moment have you done or said something, only to realize later you were acting out of your emotions. Looking back you may wish you had delayed and more carefully considered the appropriate response. The flaw here is failure to Read the rest of this entry »

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QuickBooks | Invoice or Sales Receipt

In QuickBooks you are offered both an Invoice or a Sales Receipt for charging customers for products and services you provide. It is important to know the uses of each.

When Does the Customer Pay?

If the customer pays after the service or products are billed, then an invoice is the best way to handle the sale. If, however, the customer pays at the time of service then it may well make sense to simply use a sales receipt. A sales receipt essentially accomplishes Read the rest of this entry »

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5 Reasons to Keep Accounting Current

Accounting is one of those areas that can get put on the back burner. That can be a very serious mistake. This posting is highly relevant to start-ups, but applies more to some small businesses that have existed for a long time than you might imagine. Although there are certainly more than five reasons to keep accounting current, here are five that I believe are critical.

Legal Obligations

You will undoubtedly need correct financial information to have Read the rest of this entry »

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QuickBooks Non-Inventory Items

If you are a user of QuickBooks you are most likely familiar with the importance of items to use the software correctly. You probably also know that there are several types of items, such as Inventory Item, Fixed Asset Item, Sales Tax Item, Sales Tax Group Item, Sub-total item and others. Let’s take a look at one in particular; QuickBooks Non-Inventory Items.

How are Non-Inventory Items Used?

QuickBooks non-inventory items (non-inventory parts) are used to Read the rest of this entry »

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Customer Confidence

Consumer Confidence

The consumer confidence index is a macro measure, but for individual companies there is a more important confidence to track. Most of you who read this are probably somewhat familiar with the consumer confidence index that is regularly announced. In essence it attempts to state consumers’ confidence in the economy in light of their Read the rest of this entry »

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Brick and Mortar or e-Commerce?

My last post, Virtual Business, was a brief discussion of virtual business. Please read it if you need clarification of what virtual business is. This will be a discussion of the pros and cons of Brick and Mortar versus e-Commerce.

Why Brick and Mortar?

One reason some businesses are best as a brick and mortar operation is that the nature of the business requires a very hands on approach to Read the rest of this entry »

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What You Say Matters

A Bad Experience

Recently I was shopping for a gift. What the gift was makes no difference. It was, however, something that was relatively expensive and needed to be researched carefully to be certain the purchase was a wise one.

I went in a store that shall remain nameless and became interested in a particular model. The price was excellent, but still it made sense Read the rest of this entry »

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