Posts Tagged ‘customer service’

Be Cautious in Your Assumptions

Assumptions make it more efficient to operate but also can harm results, so it pays to be cautious in your assumptions. Read the rest of this entry »

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Stop Learning at Your Own Peril

Learning is a never-ending endeavor. Either your deliberately learn or you stop learning at your own peril. In the blog Be Willing to Experiment I discussed the important of accepting that change occurs and being the catalyst for the change we desire. Continuous learning is part of the process of being a catalyst for favorable change. Read the rest of this entry »

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Be Honest with Customers

Good service requires that you be honest with customers even if it means you may lose some sales. Yet, despite this requirement some companies simply are unable to tell a customer that they cannot help them with their needs or even lie to get the business. I say requirement because Read the rest of this entry »

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Keep Communications with Customers Open

Have you ever wondered why you lose customers when you thought the products you offered were exceptional as was your service? Maybe you’re not seeing, hearing or thinking the same thing as your customers. Read the rest of this entry »

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A Contrast in Customer Service

Think about some of the contrast in customer service you’ve experienced. You’ve probably had extremes from great to lousy. In the postings Customer Service-It Really Matters, Managing Customer Relationships, Is This Good for Customers?, and Listen to the Customer I touched on this, but here I want to present a picture of both good and bad experiences to help drive home the point that how you treat your customers really matters. Read the rest of this entry »

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Unfocused Business

If you’ve ever tried to convince someone of the merits of your business idea, then you may have experienced the pitfalls on an unfocused business. If you adequately thought things through in advance you may have avoided that unfortunate experience.

What Am I Talking About?

Many of you have probably watched the TV show where entrepreneurs Read the rest of this entry »

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When a Loss is a Win

The statement when a loss is a win sounds contradictory, but perhaps losses are not always what we think.

Customer Relations

Recently I purchased a home improvement product that I needed to install. When I tried to install it there appeared to be something wrong with it, so I returned it for another of the same model. I also could not get that one to install properly. As a result, I returned it and got another brand that worked perfectly and was easy to install. Now, it could well be that Read the rest of this entry »

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Overly Complex

Business can be a little like assembling something. Why? It is because it is often overly complex. If your reaction is anything like mine, even after you finished putting something together you still wondered, “Who designed this and did it really need to be so complicated or require so many parts?” Then you may have wondered who wrote the Read the rest of this entry »

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Improving Customer Payments

One of the biggest issues a business can face is past due customer accounts. Here are some ideas for improving customer payments to minimize the issue.

Deposits and Advanced Payments

If you are going to be spending significant amounts to complete something for a customer and it will take a while to complete, consider getting a customer deposit. Let’s say that you know the materials will cost $500 for something you will later bill for $1,000 to the customer. It will greatly improve your Read the rest of this entry »

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Ineffective Communication

You have probably had the experience of dealing with a company that is trying too hard. This can impact more than just customers and is done in a number of ways.

Looking for Information

I love learning new things. One way I do this is to subscribe to several email lists from companies that appear to provide useful information in my areas of interest. It always takes a while to fully assess if a new service I have registered for will be meaningful. There are, however, several things that will make me quickly unsubscribe from email notifications. Read the rest of this entry »

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