Posts Tagged ‘communication’

Excess Information

Information is vital to any business, but just how much can you process and make useful? In the past few years a couple of phrases have been tossed about concerning the information people are receiving. One is TMI, which stands for Too Much Information. The other is Information Overload. Interestingly, the issue of excess information exists at the same time that people also struggle to get Read the rest of this entry »

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Let Your Employees Work

Have you ever been trying to accomplish a task that required extreme focus, only to be interrupted repeatedly? Recently while reading the book The One Thing by Gary Keller with Jay Papasan I was reminded of how frustrating this can be.

Are You Guilty?

I ask the question above not to make anyone feel guilty, but rather to get each of us to evaluate our actions and the impact they may have on others’ effectiveness. Even though this can apply to anyone, it is primarily directed at those of us who are in a position where we manage others. So what do I mean by Read the rest of this entry »

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Internal Communication

Nearly all of us are familiar with the saying, “The left hand doesn’t know what the right hand is doing.” Let’s look at that a little. This comes from the Bible in Matthew 6:3 in regards to giving. In essence it is saying that our giving is a private matter not to be done for show or to impress others. However, there is another way of saying the left hand doesn’t know what the right hand is doing that is somewhat different.

A Little Story

Quite a few years ago I worked for a company that acquired another company. After the acquisition the management of the acquired company became the dominant group. While my role changing was fine with me, there was one thing that was troublesome. There were certain things that Read the rest of this entry »

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Improving Customer Payments

One of the biggest issues a business can face is past due customer accounts. Here are some ideas for improving customer payments to minimize the issue.

Deposits and Advanced Payments

If you are going to be spending significant amounts to complete something for a customer and it will take a while to complete, consider getting a customer deposit. Let’s say that you know the materials will cost $500 for something you will later bill for $1,000 to the customer. It will greatly improve your Read the rest of this entry »

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Ineffective Communication

You have probably had the experience of dealing with a company that is trying too hard. This can impact more than just customers and is done in a number of ways.

Looking for Information

I love learning new things. One way I do this is to subscribe to several email lists from companies that appear to provide useful information in my areas of interest. It always takes a while to fully assess if a new service I have registered for will be meaningful. There are, however, several things that will make me quickly unsubscribe from email notifications. Read the rest of this entry »

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Integrity | A Business Essential

I’m amazed at the number of companies I hear about who have caused customers, employees, and suppliers immense financial pain because of a lack of integrity. Think about the housing bubble and the financial fiasco creating with the collapse of the sub-prime housing market and the bundled loans. What about the Madoff Ponzi scheme? How many people were hurt there?

Trustworthy and Dependability

In the posting Talk to Your Vendors we looked briefly at Read the rest of this entry »

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Talk to Your Vendors

Ever found your company unable to get products to sell or services needed to operate? If so, you’re not alone, but it is not hopeless.

Don’t Keep Me in the Dark

Probably one of the worse things you can do in dealing with vendors is to not keep them apprised of Read the rest of this entry »

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Listen to the Customer

Ever sensed you weren’t really being listened to? In the communications cluttered world we live in, listening often seems to be a lost art. If you haven’t experienced this it would be highly unusual. Whether on the personal level or in business, it helps to view the questioner as a customer. If we don’t understand the question, how can we hope to provide excellent customer service? We must listen to the customer.

An Example

A personal experience that immediately comes to mind is a time when I attempted to ask a question just to get some clarification about Read the rest of this entry »

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Agile Employees | Agile Company

The business environment is changing at an unprecedented rate, and a rate that is accelerating. There are underlying reasons and also ways to address this. It really is a case where a business either changes or gets left behind, eventually dwindling to irrelevance. By irrelevance I don’t mean a small business. A small business can be a significant player in a specific market, especially Read the rest of this entry »

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Mutual Failure or Mutual Success?

If you have worked long you have likely seen a case where two individuals or departments within the same company appeared out to destroy one another. It is actually an easy trap to get caught in. Back during the Cold War between the U.S. and its allies with the USSR there was a phrase “Mutually Assured Destruction” (MAD for short). Essentially the idea served as a deterrent to both sides from launching a nuclear attack on the other as it was believed that in the end they both would be destroyed. Sometimes in business this MAD idea seems to be in play, except that it Read the rest of this entry »

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